Contact Us

Before contacting us, please take a look here. You might find the answer right away.

Where is my order and when will it arrive? +

Your order usually takes 1–2 business days to process. After that, the estimated delivery time is 4–9 business days.

Please note that delivery times are estimates, and occasional delays may occur with the shipping carrier.

If your delivery is taking longer than expected, we recommend checking the tracking link in your shipping confirmation email first. Tracking information may sometimes take a little longer to update, and in most cases, your package is still on its way.

We therefore recommend allowing up to 7 additional business days before contacting us.

I haven’t received my package – what happened? +

In most cases, your package is still on its way, even if delivery seems to be taking longer than expected.

We recommend starting by checking the tracking link you received when your order was shipped. Tracking information may sometimes take a little longer to update, especially when your package is transferred between carriers or is in transit between sorting facilities.

If your tracking information hasn't been updated for a few days, it doesn't necessarily mean there's a problem with your package.

We recommend allowing up to 7 additional business days beyond the estimated delivery time before contacting us, as most packages arrive within this period.

However, if the tracking shows that your package has been delivered but you can't find it, we recommend checking the following:

  • Your mailbox and any parcel lockers
  • Whether the package was left outside your door
  • Whether someone else in your household accepted the delivery
  • Your nearest pickup point or any updates from the shipping carrier

If you still can't locate your package after checking these, please contact us at support@knitla.se with your order number, and we'll be happy to help.

Where can I find my pattern book or instructions? +

Your digital pattern book is sent to the email address you used when placing your order.

If you can't find the email, please check your spam or junk folder as well.

If the download link isn't working or you haven't received your pattern book or instructions, please contact us at support@knitla.se with your order number, and we'll be happy to help.

Can I cancel or modify my order? +

You can cancel your order or change your shipping address as long as your order hasn't been shipped yet.

Please contact us as soon as possible at support@knitla.se with your order number and details of what you'd like to change.

If you've already received a shipping confirmation email from us, it's unfortunately no longer possible to cancel your order or change the shipping address.