Privacy Policy

Knitla is operated by APMA E-Commerce AB and provides this store and website, including all related information, content, features, tools, products, and services, to offer you a personalized shopping experience (the "Services"). Knitla is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or conduct another transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information depending on how you interact with the Services, where you reside, and to the extent permitted or required by applicable law:

  • Contact Information, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information, including payment information, transaction details, payment method information, and payment confirmations.

  • Account Information, including usernames, passwords, security questions, preferences, and settings.

  • Transaction Information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as information about previous transactions.

  • Communications with Us, including information you provide when contacting our customer support team.

  • Device Information, including information about your device, browser, network connection, IP address, and other identifiers.

  • Usage Information, including information about how and when you use or navigate our website.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from You, such as when you create an account, make a purchase, use our Services, or contact us.

  • Automatically Through the Services, including from your device when you use our website and through cookies and similar technologies.

  • From Our Service Providers, such as when they provide payment processing, technical services, shipping, or other functions on our behalf.

  • From Our Partners or Other Third Parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

  • Providing, Personalizing, and Improving the Services. We use your personal information to process payments and orders, arrange shipping, manage returns and exchanges, administer your account, and provide a personalized shopping experience.

  • Marketing and Advertising. We may use your personal information for marketing and advertising purposes, such as sending offers and promotional messages via email, SMS, or other channels, as well as displaying relevant advertisements.

  • Security and Fraud Prevention. We may use personal information to verify accounts, detect and prevent fraudulent, illegal, or harmful activities, and maintain the security of our Services.

  • Communicating with You. We use your personal information to provide customer support, respond to inquiries, and communicate with you regarding orders, returns, and other matters.

  • Legal Obligations. We may process personal information to comply with applicable laws, respond to valid legal requests, and protect our rights or the rights of our users.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy.

This may include disclosure:

  • To Shopify, vendors, and other third parties that perform services on our behalf, such as payment processing, IT services, data analytics, customer support, cloud storage, fulfillment, and shipping.

  • To business and marketing partners who assist us with marketing and advertising.

  • When you explicitly request or consent to the disclosure of certain information to third parties, such as when a shipping carrier needs your information to deliver your order.

  • To companies within the same corporate group as APMA E-Commerce AB, where applicable.

  • In connection with a business sale, merger, reorganization, or other corporate transaction.

  • When required to comply with legal obligations or to protect our rights, those of our customers, or those of other individuals.

Our Relationship with Shopify

The Services are provided with the assistance of Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them.

Information you submit through the Services may be transferred to and shared with Shopify and third parties that may be located in countries other than your country of residence.

Shopify may also process information from your interactions with our store, other merchants, and Shopify to provide and improve its services and features.

For more information about how Shopify processes personal information, please refer to Shopify's Privacy Policy.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties.

If you follow these links, we recommend reviewing the privacy policies, security policies, and terms of service of the respective third parties. We are not responsible for the privacy, security, or content of websites operated by third parties.

Children's Information

The Services are not intended for direct use by children under the age of majority, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, you may contact us to request that the information be deleted.

Security and Retention of Your Information

We implement reasonable technical and organizational security measures to protect your personal information.

However, no security measure is completely secure, and we therefore cannot guarantee the absolute security of information transmitted or stored electronically.

How long we retain your personal information depends on several factors, including whether the information is necessary to:

  • Provide our Services.

  • Manage your account or orders.

  • Comply with legal and accounting obligations.

  • Resolve disputes.

  • Enforce our agreements and policies.

Your Rights and Choices

Depending on where you reside, you may have the right to:

  • Request Access to the personal information we process about you.

  • Request Deletion of your personal information.

  • Request Correction of inaccurate or incomplete personal information.

  • Request Data Portability, which means that, under certain circumstances, you may receive a copy of your information in a transferable format.

  • Object to or Restrict Certain Processing of your personal information.

  • Withdraw Consent where processing is based on your consent.

  • Opt Out of Marketing Communications. You may unsubscribe from marketing messages at any time by using the unsubscribe link included in our emails.

If you unsubscribe from marketing communications, we may still send you messages necessary for your orders, returns, or account.

We may need to verify your identity before processing a request to exercise any of these rights.

Complaints

If you have any concerns or complaints regarding how we process your personal information, please feel free to contact us.

You may also have the right to lodge a complaint with the relevant data protection authority. In Sweden, this is the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY).

International Transfers

We and our service providers may transfer, store, and process personal information outside the country in which you reside.

When personal information is transferred outside the European Economic Area (EEA), we use, where required, recognized safeguards such as the European Commission's Standard Contractual Clauses or other mechanisms permitted under applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or for legal, regulatory, or operational reasons.

The latest version of this Privacy Policy will be published on our website.

Contact

If you have any questions about this Privacy Policy, how we process your personal information, or if you wish to exercise any of your rights, you can contact us at:

Knitla
Operated by APMA E-Commerce AB
Company Registration Number: 559546-7902
Address: Hangövägen 29, 115 41 Stockholm, Sweden
Email: kontakt@knitla.se

APMA E-Commerce AB is the data controller responsible for processing your personal information in accordance with applicable data protection laws.