Refund Policy

14-Day Right of Withdrawal and Returns

At Knitla, you have the right to return your order within 14 days of receiving your item.

To initiate a return, please contact us at kontakt@knitla.se and provide your order number along with the products you wish to return.

The item should be returned in the best possible condition and, if possible, in its original packaging. You have the right to inspect the item in the same way you would in a physical store. If the item has been handled beyond what is necessary to establish its nature, characteristics, and functionality, you may be responsible for any resulting decrease in value.

As the customer, you are responsible for the return shipping costs when exercising your right of withdrawal.

Statutory Right of Withdrawal

As a consumer, you have the right under Swedish law to withdraw from a distance purchase within 14 days of receiving your order.

To exercise your right of withdrawal, you must notify us within 14 days of receiving the item. Please contact us at kontakt@knitla.se and provide your order number.

After notifying us of your decision to exercise your right of withdrawal, you must return the item within the timeframe required by applicable law.

For eligible returns, we will refund the amount required under applicable consumer protection laws. Refunds are normally issued using the same payment method used for the original purchase.

We may withhold the refund until we have received the returned item or until you have provided proof that the item has been sent back.

Return Address

Please send returns to:

APMA E-Commerce AB
Company Registration Number: 559546-7902
Hangövägen 29
115 41 Stockholm
Sweden

Always contact kontakt@knitla.se before sending your return so that we can provide you with the correct instructions.

Refunds

Once your return has been received and inspected, we will notify you by email.

If your return is approved, your refund will be processed to your original payment method. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.

If you have not received your refund after we have confirmed that it has been processed, we recommend checking your bank account first and then contacting your bank or payment provider.

If you still have not received your refund, please contact us at kontakt@knitla.se.

Defective, Incorrect, or Damaged Products

Please inspect your order upon delivery.

If your product is defective, damaged, or if you have received the wrong item, please contact us as soon as possible at kontakt@knitla.se.

Include your order number and a description of the issue. We also recommend attaching clear photos showing the defect or damage so that we can assist you more quickly.

Approved claims are handled in accordance with applicable Swedish consumer protection laws.

Unclaimed Packages

Once your order has been shipped, you will normally receive a delivery notification via SMS, email, the carrier's app, or another available notification method.

If your package is not collected within the carrier's specified collection period, it may automatically be returned to us.

An unclaimed package does not automatically constitute an exercise of your right of withdrawal.

If an unclaimed package results in actual costs, such as return shipping or handling fees, we may charge the customer for these costs to the extent